三级aa视频在线观看-三级国产-三级国产精品一区二区-三级国产三级在线-三级国产在线

Global EditionASIA 中文雙語Fran?ais
Business
Home / Business / Companies

Marriott announces 'rectification plan' to regain trust

By Xu Junqian in Shanghai | China Daily | Updated: 2018-01-18 10:16
Share
Share - WeChat
Signage for the New York Marriott Marquis is seen in Manhattan, New York. [Photo/Agencies]

One week after Marriott International shut down its Chinese website and mobile apps for illegally listing Tibet, Taiwan, Hong Kong and Macao as countries, it announced an "eight-point rectification plan" on Wednesday in an attempt to prevent such mistakes from happening again.

"This is a huge mistake, probably one of the biggest in my career," said Craig S. Smith, president and managing director of Marriott's Asia-Pacific office, who has been working with the company for three decades.

"To regain confidence and trust, the first thing is to admit the mistake, then fix it, and it would come back slowly as we prove we really mean what we say," Smith told China Daily in Shanghai on Wednesday, one day before the company's digital platforms are scheduled to be back online.

The eight measures to be taken, especially in the next 90 days at an intensive pace, include expanding employee education globally, creating straightforward complaint channels for Chinese customers, and more strictly supervising the work of third-party agents for projects largely targeting the China market.

In a statement issued with the rectification plan, it noted that the company has made "two significant mistakes that appeared to undermine Marriott's long-held respect for China's sovereignty and territorial integrity".

The company was discovered to have classified the four regions as countries in a mail survey to its Chinese members on Jan 9, and "liked" the post of a separatist group on Twitter, which "congratulated" the listing the following day.

The actions resulted in strong reactions from both the public and government of China. At a regular news briefing three days later, the Ministry of Foreign Affairs urged overseas companies to show respect for China's sovereignty and territorial integrity.

After identifying its errors, the company has taken the survey offline, "unliked" the post, shut down its six websites and apps in Chinese, and put a freeze on its social media across the world. The CEO has volunteered to issue an apology.

It has also terminated the contract with the third-party vendor that built the survey, a Canadian company that Marriott has been working with for a long time, and with the US-based employee who "liked" the tweet.

"It's a company we hired, but we are responsible. Our responsibility is to check it and we have failed to do so," said Smith.

He noted that the global employee education would include any one of the company's 500,000 staff that has contact with China.

He added that one of the biggest lessons learned, as well as advice for other foreign enterprises in China, is to localize in pace with expansion.

The company announced in 2016 that it would double its presence in China, where it now operates more than 300 properties and has another 340 in the pipeline.

"When our CEO took over, one of the first things he did is to decentralize the company, moving out the decision-making process into areas. I don't know if we have moved in China fast enough or complete enough in that case. No one will know China as well as a Chinese," he said.

Top
BACK TO THE TOP
English
Copyright 1995 - . All rights reserved. The content (including but not limited to text, photo, multimedia information, etc) published in this site belongs to China Daily Information Co (CDIC). Without written authorization from CDIC, such content shall not be republished or used in any form. Note: Browsers with 1024*768 or higher resolution are suggested for this site.
License for publishing multimedia online 0108263

Registration Number: 130349
FOLLOW US
CLOSE
 
主站蜘蛛池模板: 国产亚洲情侣久久精品 | 国产成人一区二区 | www.国产一区二区 | 欧美一级片黄色 | 欧美一区二区在线观看免费网站 | 深夜小视频在线观看 | 久久国产亚洲精品 | 美女大黄大色一级特级毛片 | a久久99精品久久久久久不 | 亚洲在线视频一区 | 91麻豆网址| 亚洲成熟| 中文三 级 黄 色 片 | 麻豆精品视频 | 射综合网 | 在线视频精品视频 | 成人夜视频 | 国产中文久久精品 | 99久久国产综合精品女不卡 | 热久久综合这里只有精品电影 | 日韩在线不卡一区在线观看 | 亚洲一二三区视频 | 久久精品视频亚洲 | 亚洲经典自拍 | 久热香蕉在线视频 | 免费大片免费观看 | 欧美一级毛片免费观看软件 | 国产精品手机视频一区二区 | 狠狠操影院 | 亚洲国产成人精品小蝌蚪 | 亚洲日本欧美综合在线一 | 在线成人福利视频 | 免费一区二区三区免费视频 | 亚洲欧美一区二区三区综合 | 99成人在线| 在线精品国内外视频 | 国产大战女模特在线视频 | 国产精品分类视频分类一区 | 国产精品一区二区久久精品涩爱 | 美乳在线播放 | 亚洲91色|