三级aa视频在线观看-三级国产-三级国产精品一区二区-三级国产三级在线-三级国产在线

 
 
您現在的位置: Language Tips > BBC > Take Away English

Are you being served? 能為您效勞嗎?



Are you being served? 能為您效勞嗎?

Facebook and Twitter are popular social media platforms

Vocabulary:shopping 詞匯: 購物

收聽與下載

Social media is changing everything in trade. Even reserved Britons are losing their traditional aversion to making a scene, and using social media to complain about bad service provided by businesses.

That's what a survey by the Institute of Customer Service suggests. They analysed data from 200 organisations, including banks, utility companies and retailers and have concluded that customers now expect 'dialogue, not monologue' from companies.

If a shop assistant was rude and the price a rip-off, the unhappy customer - especially the young one - will take to microblog sites to slag off that company.

The trend has increased over the last few years. Thomas Brown, of the Chartered Institute of Marketing, observed in an interview that big companies had previously enjoyed a "controlled" conversation with customers via advertising - and for a long time, unhappy customers could only express themselves through letters or calling a customer relations team. But with the internet, it's a whole new ballgame: which company can control online chat?

Brown continues: "Now there's a risk that you could have a groundswell of customers talking to each other and, from the brand's perspective, it can get out of hand very quickly."

Brown warns that there's a concern by businesses about the time and resources it takes them to properly manage social media. Big organisations which aren't monitoring it 24 hours a day could log off at the end of the trade day, only to log in the next morning to find that momentum has gathered behind a certain issue.

But it's not all doom and gloom for businesses in this new era of intense connectivity. The old word of mouth recommendation has a new platform too. Perhaps it's more true today than ever before: a satisfied customer is a company's best advert.

Glossary 詞匯表 (點擊單詞收聽發音)

主站蜘蛛池模板: 福利一区二区三区视频在线观看 | 亚洲第一黄色 | 天天鲁天天玩天天爽天天 | 欧美成人交tv免费观看 | 久久99精品国产免费观看 | 欧美日韩第一页 | 国产在线视频不卡 | 制服丝袜综合第八页 | 韩国三级欧美三级国产三级 | 一级黄色片美国 | 五月六月婷婷 | 亚洲欧美一区二区久久香蕉 | 污网址 | 国产精品亚洲一区二区三区在线播放 | 精品日产一区二区三区手机 | 国产一级毛片视频在线! | 日本一级毛片冲田杏梨 | 久久久久久国产视频 | 免费看爱爱视频 | 黄色国产视频 | 国产精品酒店视频免费看 | 黄色成人在线观看 | 久久一本色系列综合色 | 国产精品自产拍2021在线观看 | 无码中文字幕乱在线观看 | 成人性色大片 | 国产思思| 一本大道无香蕉综合在线 | 亚洲国产综合网 | 国产亚洲精品免费 | 中文字幕在线影院 | 26uuu天天夜夜综合 | 国产高清日韩 | 免费一级网站免费 | 日本不卡在线视频高清免费 | 国产普通话对白精品hd | wwwxxx国产 | 亚洲国产国产综合一区首页 | 看中国国产一级毛片真人视频 | 91麻豆精品国产高清在线 | 国产免费怕怕免费视频观看 |