三级aa视频在线观看-三级国产-三级国产精品一区二区-三级国产三级在线-三级国产在线

您現在的位置: Language Tips> Columnist> Liu Shinan  
 





 
Hassle over defective cell phone
[ 2007-08-22 14:42 ]

I bought a Motorola mobile phone last week. A few days later I found the sound of the phone was odd, like that of a radio not tuned properly. I went back to the shop and asked for a replacement, backed with the "three warranties policy", which says that the customer can return a commodity if it is defective within seven days after purchase or ask for a replacement within 15 days.

The salesgirl made a few calls with the phone and told me the sound was all right. I was not surprised by her answer but insisted I be given a new phone. Realizing that she had met a tenacious customer, the salesgirl said she could replace it provided I proved that the defect was "not the consequence of improper use".

I was angered by the answer. How could one do anything to a mobile phone to cause sound distortion? A problem with the sound quality can only be caused by a malfunction of the audio-frequency magnifier in the machine. Obviously the defect could not have been caused by my "improper use". What's more, there was no sign of physical damage to the phone.

But she insisted: "I'm sorry, sir, it's our rule. Look at these warranty terms on the back of the invoice where you signed your name." Yes, I signed under the terms which state that any request for a refund or replacement should be accompanied by a certificate from the producer's service center.

I had no alternative but call at Motorola's service center. There were a dozen or so customers waiting there. About 15 minutes later, it was my turn. A service woman tried my phone and told me it needs to be tested. The phone was then taken to a backroom.

After another 25 minutes, my phone was brought back. The service woman admitted that the defect was caused by a glitch inside the phone. She signed a certificate and told me to go back to the shop to get a new one.

At the shop they gave me a new phone "just taken from the warehouse". I asked for more units to choose from but was told it was the only one they had in stock. Responding to my doubts, they swore they were telling the truth. "Or you can come a few days later when more phones arrive from the plant," they said.

I knew I had to accept what I was given, because I could not afford to waste more time on the matter.

Though no fault of mine, I had to spend so much time and energy to enforce my rights as a consumer. In other words, I paid for Motorola's mistake. Should the company compensate me for the time, energy and money (travel fare) I had spent? It should, but I doubt it, nor would any other manufacturer in a similar case.

My wife said: "Be content with what you have attained. They've done their best to replace the substandard phone with a new one."

She may be right. Manufacturers today provide a much better after-sale service than in previous years. Consumers should feel content with the progress. But I still find I was unjustly treated. In the final analysis I had paid the cost for a company to make good a defective product. The final price I paid had been raised in fact.

To be honest, I would not go to Motorola asking for compensation. Most other consumers would not either, for they know the time and energy they spend would far exceed the compensation they may get.

However, something should be done to counter this unfairness. It was due to some customers' fight for compensation years ago that led to today's "three warranties policy" and the law on protection of consumers' rights.

Our legislature and government should take a fresh look at the warranties to make it more amenable to consumers.


Email: liushinan@chinadaily.com.cn


                

                                  (China Daily 08/22/2007 page10)

 

 

About the author:
 

劉式南 高級編輯。1968年畢業于武漢華中師范學院(現華中師范大學)英文系。1982年畢業于北京體育學院(現北京體育大學)研究生院體育情報專業。1982年進入中國日報社,先后擔任體育記者、時政記者、國際新聞編輯、要聞版責任編輯、發稿部主任、《上海英文星報》總編輯、《中國商業周刊》總編輯等職。現任《中國日報》總編輯助理及專欄作家。1997年獲國務院“特殊貢獻專家政府津貼”。2000年被中華全國新聞工作者協會授予“全國百佳新聞工作者”稱號。2006年獲中國新聞獎二等獎(編輯)。

 
 
相關文章 Related Stories
 
         
 
 
 
 
 
         

 

 

 
 

48小時內最熱門

     
  吵架英語三十句
  尼日利亞議長叫停銀行“美女營銷”
  英語和漢語之間的詞匯空缺
  全國開展“無車日”活動
  五個手指怎么說

本頻道最新推薦

     
  Hocus pocus?
  英語和漢語之間的詞匯空缺
  Greener pasture?
  “江南”怎么譯
  Climate - a problem for all nations

論壇熱貼

     
   "電視選秀"怎么翻譯?
  how to translate "造星"
  how to translate "特供豬"?
  參加BBC在線競賽 獲免費倫敦游機會!
  how to say "代言"
  “試婚”怎么說






主站蜘蛛池模板: 又黄又爽的视频 | 香蕉视频 在线播放 | 久久99精品这里精品3 | 特级淫片aaaa毛片aa视频 | 婷婷情 | 欧美特黄三级在线观看 | 制服第一页| 99九九精品视频 | 51毛片 | 欧美三级成人 | 黄色草逼网站 | 美国一级特色大黄 | 亚洲免费二区三区 | 在线观看91| 国产一毛片 | 亚洲精品日本一区二区在线 | 日韩高清中文字幕 | 91视频免费入口 | 青草青在线免费视频 | 蜜桃视频一区二区在线观看 | 99久久精品免费看国产情侣 | 求毛片 | 在线观看国产高清免费不卡黄 | 国产这里有精品 | 1024在线看片 | 五月天婷婷在线视频 | 中文字幕一级片 | 亚洲爱色| 国产免费福利视频一区二区 | 国内精品福利在线视频 | 美国一级毛片∞ | 久热re在线视频精品免费 | 国产一区美女 | 色播亚洲 | 国产午夜精品一二区理论影院 | 欧美高清免费精品国产自 | 中国黄色一级大片 | 国内精品免费视频自在线 | 麻豆网站入口 | 国产中文字幕在线视频 | 一级黄色大片视频 |